Refund policy

SpinScrub Home wants you to be happy with your order. Here's how returns work.

30-day returns

You can request a return within 30 days of the delivery date. To qualify, the item must be:

- in like-new condition (unused, or tried briefly), and

- returned with all brush heads, the extension handle, the wall holder, the charging cable, any other included accessories and the original packaging.

How to start a return

- Email spinscrubhome@gmail.com with your order number and the reason for the return.

- We'll reply within 1–2 business days with return instructions and the return address. Returns go to our fulfillment warehouse.

- Please don't send anything back before we reply. Items sent without an approved return request may not be refunded.

- Return shipping for change-of-mind returns is paid by the customer. We recommend a trackable service.

Damaged, defective or wrong item

Email spinscrubhome@gmail.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or a full refund. In most cases you won't need to send the item back.

Refunds

Once the warehouse receives and inspects your return, we'll email you and refund your original payment method within 5 business days. Your bank or card issuer may take a few more days to post it.

Not eligible

- Return requests made more than 30 days after delivery

- Items that are heavily used, damaged by misuse, or missing parts

- Items sent back without an approved return request

Exchanges

We replace items that arrive damaged or defective. For anything else, return the item for a refund and place a new order.

Cancellations

Email spinscrubhome@gmail.com within 12 hours of ordering to cancel for a full refund. After that, your order may already be with the warehouse; you can still return it under this policy once it arrives.

Contact

SpinScrub Home: spinscrubhome@gmail.com. We reply within 1–2 business days.