Shipping policy
SpinScrub Home ships orders from a US warehouse operated by our fulfillment partner.
Where we ship
- We currently ship to street addresses in the contiguous United States (the lower 48 states and Washington, DC).
- We can't currently ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO/DPO addresses. If you place an order to one of these addresses, we'll cancel it and refund you in full.
- This product contains a built-in rechargeable lithium-ion battery, which carriers restrict for some destinations.
Delivery time
- Total: about 5–10 business days from order to delivery, including processing and transit.
- Processing: usually 1–3 business days (Monday–Friday, excluding US holidays).
- Transit: usually 4–7 business days after the order ships.
- Orders placed on weekends or holidays start processing the next business day.
- Delivery times are estimates, not guarantees. Weather, carrier delays and peak seasons (including the November–December holidays) can add time.
Shipping cost
- Standard shipping is free on all orders we ship to (about 5–10 business days, including processing). We don't currently offer expedited shipping.
Order tracking
You'll receive an email with a tracking number when your order ships. If you haven't received tracking within 4 business days of ordering, email spinscrubhome@gmail.com with your order number.
Multiple items
Orders with more than one item may arrive in separate packages on different days.
Address changes
Please double-check your address at checkout. Email us within 12 hours of ordering if it needs to change. After the order is sent to the warehouse we may not be able to change it. If a package comes back because of an incorrect address, we can reship it once the new shipping cost is paid.
Lost, late or damaged packages
- Marked delivered but not received: check around your property and with neighbors, wait 48 hours, then email us and we'll open a claim with the carrier.
- No tracking updates for 7+ business days: email us and we'll investigate and send a replacement or refund if the package is lost.
- Arrived damaged: email a photo within 7 days of delivery and we'll replace or refund it at no cost to you.
Returns
Please don't send returns without contacting us first. See our Refund Policy.
Contact
SpinScrub Home: spinscrubhome@gmail.com. We reply within 1–2 business days.